Responsible Gaming

Every form of gambling carries an inherent risk of financial loss. No strategy or system can guarantee a win, and all outcomes are determined by chance. Responsible gaming means approaching gambling as a leisure activity with a clear budget and defined time limits.

Spinlander provides several practical tools to help you stay in control:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you deposit to prevent overspending;
• Session Time Limits: Define how long each gaming session lasts so you can step away at a planned time;
• Loss Limits: Restrict the total amount you can lose within a set period;
• Reality Checks: Receive periodic notifications that remind you how long you have been playing;
• Self-Exclusion: Temporarily or permanently close your account if you feel gambling is becoming harmful;
• Cool-Off Period: Take a short break from the platform without fully closing your account.

These tools are accessible through your account settings. Using them consistently supports healthier habits and protects your financial and emotional wellbeing.

Gambling addiction is a serious condition that can develop gradually, often without the individual noticing the early signs. Being aware of the warning indicators is an important step toward seeking timely help.

The following signs may indicate a gambling problem:

• Spending more money on gambling than originally intended;
• Continuing to bet in order to recover previous losses;
• Lying to family members or friends about gambling activity;
• Neglecting work, school, or personal responsibilities due to gambling;
• Feeling restless or irritable when attempting to cut down on gambling;
• Borrowing money or selling possessions to fund gambling;
• Using gambling as a primary way to cope with stress, anxiety, or depression;
• Failed attempts to stop or reduce gambling on multiple occasions;
• Losing interest in hobbies and social activities that were once enjoyable;
• Continuing to gamble despite clear negative financial or personal consequences.

If several of these signs are present, it is strongly advised to seek professional support. Gambling addiction is a recognized condition, and effective help is available.

Taking steps to address problematic gambling is a courageous and practical decision. Several proven approaches can support recovery and prevent the situation from worsening.

The following recommendations can help you take back control:

• Use the self-exclusion tool available in your account to temporarily or permanently restrict access to the platform;
• Set strict deposit and loss limits before each session and adhere to them consistently;
• Avoid gambling as a response to stress, emotional distress, or financial pressure;
• Reach out to a trusted person, such as a friend or family member, and be honest about your situation;
• Contact a licensed counsellor or addiction specialist who can provide structured guidance;
• Keep a personal log of your gambling activity to identify patterns and triggers;
• Delete payment methods saved on the platform to create a barrier before placing bets;
• Replace gambling time with alternative activities such as exercise, reading, or social engagement;
• Avoid environments or online spaces that encourage excessive gambling;
• Contact Spinlander’s customer support team to discuss available account controls and self-exclusion options.

Combining platform tools with external professional support produces the most effective outcomes.

A range of credible organizations across Canada offer confidential support, counselling, and addiction services for individuals affected by gambling. Reaching out to these resources is a constructive and important step.

• Gambling Therapy – A free international service offering online support, live chat, and self-help tools for people affected by gambling;
• Gamblers Anonymous Canada – A peer support network with meetings available across Canadian provinces;
• Problem Gambling Institute of Ontario – Provides training, resources, and treatment connections for players in Ontario;
• ConnexOntario – A 24/7 helpline for mental health, addiction, and crisis services in Ontario (1-866-531-2600);
• Jeunes et jeux de hasard – Support services for youth affected by gambling in Quebec;
• Canadian Centre on Substance Use and Addiction (CCSA) – National research and policy organization with gambling-related addiction resources;
• Responsible Gambling Council (RGC) – Canadian non-profit focused on gambling harm prevention and education.

If you are experiencing difficulties related to gambling, the Spinlander support team is available to assist you in accessing account controls, initiating self-exclusion, or connecting you with appropriate resources. Support agents are trained to handle these requests with discretion and without judgement.

The following contact options are available for players in Canada:

• Live Chat: Available directly through the Spinlander website for immediate assistance;
• Email: Players can send a detailed message to the support team and expect a response within a reasonable timeframe;
• Help Centre: A self-service knowledge base is accessible on the platform, covering account controls, limits, and self-exclusion procedures.